Terms & Conditions

SERVICE CALL FEE. The standard service call fee is $120. When you book online, the fee is reduced to $99. The fee covers technician travel and diagnosis within a 2‑hour arrival window. Parts and labor for any repair are billed separately.

CREDIT TOWARD REPAIR. If a repair is performed during the same visit, the service call fee will be credited toward the total cost of that repair.

ARRIVAL WINDOW. When scheduling your appointment, you will be able to choose a convenient 2‑hour arrival window (e.g., 10:00 AM–12:00 PM, 12:00 PM–2:00 PM, 2:00 PM–4:00 PM, or 4:00 PM–6:00 PM). We do our best to arrive on time, but sometimes scheduling or traffic delays may push the arrival by up to 2 additional hours. We kindly ask for your understanding in these rare cases. Please note that the service call fee still applies even if such a delay occurs.

CANCELLATION & NO‑SHOW POLICY. You may cancel or reschedule without penalty if you notify us at least 24 hours in advance. The service call fee is non‑refundable if you cancel less than 24 hours before your appointment, if the technician arrives and service is declined, or if no one is present at the service address during the agreed time.

AGREEMENT FOR WARRANTY TERMS AND CONDITIONS. We stand behind our repairs. The following terms apply to work completed: Repairs performed by Mr Fix Appliance Repair are warranted from 10 to 90 days depending on the part replaced. The warranty covers only the replaced part and the work performed to fix the diagnosed problem. Failures of different parts or issues unrelated to the original repair are not covered.

COVERAGE LENGTH: Repairs are warranted for a period ranging from 0 to 90 days depending on the part replaced.

SCOPE OF WARRANTY: The warranty covers only the replacement part and the labor performed to correct the diagnosed problem. Issues with other parts or problems unrelated to the original repair are not covered.

WARRANTY CLAIM: If a warranted part fails within the warranty period, contact us immediately. We will schedule a follow‑up visit to repair or replace the defective part at no additional charge.

The warranty for any repair is valid only if all required maintenance, including that specified in the product's user manual and by the manufacturer, has been properly performed.

IN THE CASE OF A DRYER, the warranty is valid only if the appliance is cleaned internally at least once per year and the vent (the duct leading from the dryer to the outside wall) is thoroughly cleaned at least once per year. Video proof from a professional cleaning company showing that the entire vent system (not just part of the duct) has been cleaned is required upon request. Dryer vent must run straight from the dryer to the wall with no kinks, bends, or restrictions. Improper venting voids the warranty. Failure to maintain proper airflow due to clogging or restrictions may cause components to overheat or fail. The dryer warranty applies only when all maintenance, installation, and documentation requirements are met.

IN THE CASE OF A REFRIGERATOR, the warranty is valid only if the condenser coils are cleaned at least once per year or more frequently if required by the manufacturer. Failure to clean the condenser coil can cause overheating, compressor failure, or reduced cooling performance. Proof of cleaning, such as an invoice or video from a professional maintenance company, may be required upon request. Improper maintenance, blocked airflow, or dirty condenser coils will void the warranty. The refrigerator warranty applies only when all manufacturer-recommended maintenance and installation requirements are properly performed and documented.

EXCLUSIONS: The warranty does not cover damages caused by misuse, neglect, power surges, or unauthorized repairs performed by another party. Cosmetic issues or unrelated malfunctions are not covered.

IN THE CASE OF A WASHER, the warranty is valid only if the filters, hoses, and drain pump are inspected and cleaned regularly, and the machine is maintained in accordance with the manufacturer's instructions. Failure to remove lint, debris, or hard water buildup may result in drainage problems or component failure and will void the warranty.

IN THE CASE OF A DISHWASHER, the warranty is valid only if the filters, spray arms, and drain are cleaned regularly and no hard water or grease buildup is present. Failure to perform regular cleaning or to use manufacturer-approved cleaning agents may cause pump or heater failure and void the warranty.

IN THE CASE OF A RANGE OR OVEN, the warranty is valid only if the appliance is kept clean, the ventilation is clear, and no excess grease, food debris, or liquid damage is present. Proper electrical and gas connections must be maintained. Damage caused by grease buildup, spills, or improper installation will void the warranty.

IN THE CASE OF A COOKTOP, the warranty is valid only if all burners, igniters, and ventilation openings are kept clean and free of debris. Improper cleaning methods, liquid damage, or blocked air or gas flow will void the warranty.

All maintenance must be performed in accordance with the product's user manual and the manufacturer's recommendations. If you have questions about our warranty terms or need to make a warranty claim

ELECTRONIC SIGNATURE. By submitting a booking request and checking the agreement box online, you consent to the use of an electronic signature under the U.S. E‑SIGN Act and acknowledge you have read, understood, and accepted all terms.

GOVERNING LAW. This agreement is governed by the laws of the State of Indiana.

24‑HOUR NOTICE REQUIRED: You may cancel or reschedule without penalty if you provide at least 24 hours' notice before your scheduled appointment time.

NON‑REFUNDABLE FEE: Cancellations made less than 24 hours before the appointment time are subject to the full service call fee. The fee is also non‑refundable if the technician arrives and service is declined or if no one is present at the service address during the agreed arrival window.

RESCHEDULING: If you reschedule more than 24 hours in advance, your service call fee will be transferred to the new appointment date and time.

NO‑SHOW: A no-show occurs when our technician arrives within the scheduled arrival window and no one is available, or if we are notified at that time that service is no longer needed. In such cases, the service call fee will not be refunded.

To cancel or reschedule, please call (318) 758-9868.

COVERAGE LENGTH: Repairs are warranted for a period ranging from 10 to 90 days depending on the part replaced.

SCOPE OF WARRANTY: The warranty covers only the replacement part and the labor performed to correct the diagnosed problem. Issues with other parts or problems unrelated to the original repair are not covered.

WARRANTY CLAIM: If a warranted part fails within the warranty period, contact us immediately. We will schedule a follow‑up visit to repair or replace the defective part at no additional charge.

EXCLUSIONS: The warranty does not cover damages caused by misuse, neglect, power surges, or unauthorized repairs performed by another party. The warranty does not cover cosmetic issues or unrelated malfunctions.

If you have questions about our warranty terms or need to make a warranty claim, please contact us at (318) 758-9868.